Privacy policy

PRIVACY POLICY

Last updated: May 2026

Open Your Drum ("we," "us," or "our") operates the websites openyourdrum.com and openyourdrum.com.ua. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have.

Information We Collect

When you place an order or contact us, we may collect:
- Identification & contact data: name, email address, shipping address, phone number
- Order data: items purchased, transaction history, delivery information
- Communications: messages you send via our contact form or email

Payment data: We do not store your card details. All payment information is processed directly and securely by our payment provider. We never have access to your full card number or CVV.

How We Use Your Information

We use your data to process and fulfil your orders, communicate with you about your order or enquiry, improve our products and customer experience, and comply with applicable legal obligations.

Data Processors

We share your data only with the service providers necessary to run our store:
- Shopify Inc. — our e-commerce platform; your data is stored on Shopify's infrastructure in accordance with their Privacy Policy.
- Our payment provider — for secure, PCI-compliant payment processing.

We do not sell, rent, or trade your personal data to third parties.

Cookies & Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can manage or disable cookies through your browser settings at any time; however, some features of the site may not function correctly without them.

Your Rights

EU/EEA residents (GDPR): You have the right to access, rectify, erase, or restrict the processing of your personal data; the right to data portability; and the right to object to processing. You may also lodge a complaint with your national data protection authority.

Ukrainian residents: In accordance with the Law of Ukraine "On Personal Data Protection," you have the right to know what personal data we hold, to correct inaccurate data, and to request deletion.

To exercise any of these rights, please contact us at: hello@openyourdrum.com

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with its "last updated" date.